Refund & Returns
Last updated: July 2025
R150 standard shipping applies to all local deliveries within South Africa.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide proof of purchase.
To initiate a return, please contact us at info@ezokhetho.com. If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.
For any questions regarding returns, please contact info@ezokhetho.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the incorrect item. We will assess the issue and work with you to resolve it as quickly as possible.
Exceptions / Non-Returnable Items
The following items are not eligible for return, exchange, or store credit:
- Sale or discounted items
- Gift cards
- Competition prizes or promotional giveaways
- Custom-made, made-to-measure, or altered garments
- Any garment that has been personalised or specially commissioned
Custom garments are strictly non-returnable and non-exchangeable.
Return Shipping
Customers are responsible for all return shipping costs. For international orders, any duties, taxes, or import fees associated with the return shipment are the responsibility of the customer.
Exchanges
The quickest way to receive a different size or item is to return the original item (subject to approval) and place a new order once your return has been processed.
Store Credit
Once we receive and inspect your returned item, we will notify you whether the return has been approved.
Approved returns will be issued in the form of an Ezokhetho store voucher equal to the value of the returned item. The voucher can be used toward any future purchase on our website or through our studio.
Please note that shipping costs are non-refundable, and store vouchers cannot be exchanged for cash.