Refund & Returns
Last updated: July 2025 · Applicable to all online orders
Standard Shipping
R150 standard shipping applies to all domestic deliveries throughout South Africa. 3-5 working days upon order completion.
14-Day Return Window
Request a return within 14 days of receiving your garment. Items must be unworn with original tags.
Store Credit
Approved returns are issued as an Ezokhetho Store Voucher redeemable on all future purchases.
Eligibility & Guidelines
To be eligible for a return, your garment must be in the exact condition in which you received it — unworn, unwashed, unaltered, free of scents or makeup marks, with all original luxury tags attached, and in its original Ezokhetho packaging.
To initiate a return, please email us at info@ezokhetho.com with your order number and reason for return. Once reviewed and approved, we will provide full shipping instructions. Returns sent without prior authorisation will not be accepted.
Damages and Order Issues
Please inspect your order immediately upon delivery. If any garment is defective, damaged in transit, or if you have received an incorrect size or piece, notify us at info@ezokhetho.com within 48 hours of delivery. We will prioritise assessing and resolving the issue promptly.
Exceptions & Non-Returnable Items
Due to the artisanal and custom nature of bespoke tailoring, certain items cannot be returned or exchanged:
- Custom & Commissioned Pieces: Made-to-measure, customized, or altered garments are strictly non-returnable.
- Sale & Archival Items: Discounted, promotional, or archive sale pieces are final sale.
- Gift Cards & Vouchers: Non-refundable and cannot be redeemed for cash.
- Personalised Items: Specially monogrammed or custom-fitted garments.
Return Shipping & Exchanges
Customers are responsible for return courier arrangements and associated shipping costs. For international returns, customs duties, taxes, and import clearances are the responsibility of the customer.
The most seamless way to exchange a size is to return the original item for store credit upon approval and place a new order for your desired size.
Have questions about a return?
Our customer care team is here to assist with sizing, exchanges, and order enquiries.